see updated covid-19 note below
To our dear Hill Country European family,
Who knew we’d still be writing COVID-19 updates and following special safety protocols in late summer? Well, here we are sweating in the Texas heat while doing our part to keep Texans healthy and driving. We hope everyone in our Hill Country circle is as happy and healthy as can be expected. We wanted to update y’all on our current and near-future plans and procedures that we’re practicing to protect you. Deep breath. Here goes…
Here’s a quick summary of what we are doing to keep you healthy and our requests for the safest possible visit to Hill Country European Autoworks.
Let’s be honest, y’all. This is weird, and not in that “Keep Austin Weird” kind-of-way. And, while the above steps will make some people happier that they don’t have to see their mechanics in-person, it makes it harder for others. We get it. Each interaction is a choice that carries some amount of risk. We want to reduce that risk for you and your families as well as ours while still being the best fixers you’ve ever met. Thank you so much for sticking with us through this. We’ll be here.
Yours truly,
Brent, Rafa, and Laz
Who knew we’d still be writing COVID-19 updates and following special safety protocols in late summer? Well, here we are sweating in the Texas heat while doing our part to keep Texans healthy and driving. We hope everyone in our Hill Country circle is as happy and healthy as can be expected. We wanted to update y’all on our current and near-future plans and procedures that we’re practicing to protect you. Deep breath. Here goes…
- We are performing all normal service and repairs at this time, but we are still running modified business hours.
- Our modified hours will not affect our ability to get your German car repaired accurately and quickly because…
- We’re responding to email requests and calls immediately. Go to http://www.hceuro.com/contact-us-now.html to make an appointment request from the website, email Brent directly at brent@hceuro.com, or call us at 512-375-4232.
- We’re still keeping our waiting room closed and we ask that all communication be through the above options. Since there are only three of us here, if one of us gets sick, all of us get sick. For that reason alone, we still practice all social distancing, hygiene, and mask-wearing protocols.
- We are NOT performing any while-you-wait services at this time.
Here’s a quick summary of what we are doing to keep you healthy and our requests for the safest possible visit to Hill Country European Autoworks.
- Set up and confirm an appointment online or by phone.
- Drop off your car and use our key drop slot located mid-way between our glass entry doors and the garage door, even if the garage door is open.
- We will look at the vehicle, communicate with you, get authorizations, and take payment remotely after the work is complete. Even with limited parts deliveries, we’re still getting most jobs done the same day.
- We will provide you with a unique combination to one of our secure lockboxes so that you can pick up your vehicle at any time day or night with no health risks. Lockboxes are immediately to the right of our glass entry doors.
- WE ARE STILL SANITIZING ALL VEHICULAR PARTS WE COME IN CONTACT WITH THAT DRIVERS AND PASSENGERS MIGHT TOUCH AS WELL AS YOUR KEYS AND THE LOCK BOXES THEMSELVES.
Let’s be honest, y’all. This is weird, and not in that “Keep Austin Weird” kind-of-way. And, while the above steps will make some people happier that they don’t have to see their mechanics in-person, it makes it harder for others. We get it. Each interaction is a choice that carries some amount of risk. We want to reduce that risk for you and your families as well as ours while still being the best fixers you’ve ever met. Thank you so much for sticking with us through this. We’ll be here.
Yours truly,
Brent, Rafa, and Laz
